Quite frankly I was disappointed with Turbo Tax, but I'd say the disappointment has now turned into shock. Do they monitor these boards and discussions at all? These are serious issues, and I am rethinking my use of Turbo Tax in the future. It started last year with downloading state returns. That issue continued this year and has now moved to the downloading of 1099 brokerage statements. My software (operating systems and browsers) are all updated, my pop-up blocker is not blocking anything and I'm all too familiar with the uninstall/reinstall routine. Clearly Turbo Tax is not doing a very good job of testing their software before releasing. Their software development and testing processes need to be overhauled. H&R Block was late to the online tax preparation market, but Turbo Tax has opened the door for its competitors. If TurboTax doesn't wake up, they'll find themselves at the wrong end of a Harvard Business Review case study.
