Hi Diane @DianeW777 ,
Token # is 1079228
I deselected box 12 so that I could enter the FUTA amount individually. This did not solve all the issues because now it does not appear that TurboTax is handling the credit reduction amount. In the TurboTax Forms, Schedule H worksheet area for "Line 23 - Employers in a Credit Reduction State Smart Worksheet", row 3 lists "CT" but then next to it is blank--TT never populated the taxable value from the step-by-step. Therefore, the credit reduction value is not populated/calculated. I believe the amount populated in here should be the ~$20K (since instructions here are asking for the federal amount, not the state amount) * credit reduction rate of .003 would be $63.
I believe my experience rate to be (3%) .03. SurePayroll did not populate the experience rate in their prepared Schedule H for me but according to the IRS instructions, it should be populated saying "If you were given a rate of less than 5.4%, you must complete all columns". Oddly enough, keeping experience rate blank vs. filling in 3% seems to have absolutely no impact (in the refund amount) either way.
Please let me know what you find! Very much appreciated!
