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If he does not have a Form 1095-A or a Form 8962 in his  return and the rejection says that it is missing, the Marketplace my have told the IRS that he applied for coverage that he did not ultimately take, or that someone on his tax return did.  Please call the Marketplace and be sure they do not have a Form 1095-A on record for anyone on the return, either by name, or by social security number. Sometimes someone else puts the wrong number on their application.

If they do not, then please give us the exact reject message, so we can help determine what is causing the rejection.

Healthcare.gov

1-800-318-2596 (TTY: 1-855-889-4325). Available 24 hours a day, 7 days a week (except holidays)
 

To be sure any forms are deleted, when you enter the ACA section, it automatically defaults the answer to "Yes", so if we change the answer to "No" and Continue until we are back at the main Deductions and Credits screen, it will stay checked as "No". 

First, be sure there is no Form 1095-A information in the ACA section.  Use the trashcan icon to delete.

Then, go back and answer "No" to the question Did you receive Form 1095-A and Continue until you are back at the main screen. 

It will be saved with the "No" answer for you to resubmit.