This foolishness still exists in 2023 - just ran into the same issue trying to download to a MAC after installing on a PC via CD. Called customer service 3 separate times, and each time the person was unable to understand that I needed a license code added to my account so I could download to the MAC. Instead, they hung up. When requesting to speak to a supervisor - same thing. They hung up. Requested a call-back, when I answered the phone, it was dead air - no one there. I wish I had seen this discussion before doing the install, and tried instead to "register" the product on my Intuit account. I buy the product every year, and it never shows up on my account. But I have to put in the License Code when installing on my desktop, so they know I own the product.
