Thank you. But unfortunately that information isn't helpful ...
I ran a quick test last night and tried importing my Chase data into TurboTax Online. It worked perfectly. So this is clearly a problem with the TurboTax for Mac product, and doesn't appear to be due to any of the troubleshooting issues mentioned in that article.
I would prefer to continue to use the desktop product that I've already purchased, so I either need help diagnosing/working around this problem, or information on when a fix will be shipped for the Mac version. (And please don't suggest manually entering all my 1099-B data - that would take days).
If that isn't possible, then how do I obtain a refund on my purchase so I can switch to the online version?
