I need to speak with someone who can fix the overcharge that I have paid already. the Tax Experts that I speak with can only offer me a discount code for something I already paid for. I need someone who can process a refund. A very long story of issues with double counting nonqualified pension plan income on my state return. The Expert fix was to upgrade to Live Advice, which I did, and the Expert put in a refund request for me that was denied so I now have paid more than the cost of the live advice level of service. How does someone speak with a TurboTax employee who can help with this type of issue.
