I called yesterday and received an excuse of "Oh, it's the weekend and that's why you are getting an error". Really, I then received the following e-mail. Bottom line this is day 4 and I am still unable and receive the same error code each time.
e-mail reply
Hi David,
It was great speaking with you today! I hope we will be able to assist in getting your Charles Schwab accounts to be uploaded through the Upload Documents portion of Turbo Tax return.
This will be escalated to a Lead and possibly out technical support department.
Remember with TurboTax Live, you can get unlimited tax advice from specialized experts, like the conversation we had today. When you've completed your return, you'll have the option to request that an expert review your return. We also have TurboTax Live Full Service, where an expert can prepare your return for you from start to finish. Whenever you need our guidance we are here for you, just click Live Help.
Thanks again for reaching out to us.
Best,
Yvonne
Tax Expert
