I was having the same issue. Here is what fixed it for me. I was using Microsoft Edge as my browser and none of the suggested solutions worked. I have downloaded from Edward Jones for years and tried to determine what might be different. Previously, I had been using Google Chrome as my browser. Following are the steps I used:
1) Downloaded Google Chrome
2) Made Google Chrome my default browser
3) Logged into my Edward Jones account using Chrome (this included a two factor identification text with code)
4) Launched Turbotax 2022 (I use a desktop downloaded version)
5) Initiated the download from Turbotax.
The software identified the files available to download. I could select the ones I wanted. The files downloaded as they should. I do not know if this will work with your situation. I just thought I would share a specific solution that worked for me with Edward Jones import.
