@ldt0168 I have followed another way to do this, you can do so if you are comfortable with that.
Go to tax.crypto.com
Add a wallet of type Binance.US
Import the CSV file that you have
Generate the gains and losses report after correcting warnings if any
In TurboTax, select crypto.com(gains/losses) and import that generated file
Like I said in my original post, it's obvious the software has issues and all support persons are keep on pasting some instructions as if we didn't follow or no idea about the software and it's irritating. No one really cares to solve the issue by involving some technical support person.
