I am also a turbo tax user and have imported from MSW in the past with no issues, but this year experienced the same Unsuccessful Import message. I contacted MSW and they reviewed my account and said all the data is there and set up for third party import. MSW believes it's a turbo tax software issue. As you have mentioned we are not tax experts, and I also don't feel comfortable entering the pages of information I received from MSW via mail. I hope turbo tax comes up with a fix or I will have to ask for a refund for their software and hire a tax accountant.
