i too, have used tt for over twenty years, and in the past three, it has gone downhill catastrophically.. my experience is also inability to import previous tax file that i clearly see, and open from the desktop.. intuit has become a pita, and pos.. switching to TaxSlayer after this year (as i've already spent 70plus for this crap, and i'm halfway thru manually inputting).. good luck with their customer support; or lack there of..
