Thanks, Michelle.
But: the many posts tell the reason to NOT reboot first to work around this bug.
One poster had worked for two hours entering data, then clicked Menu>File, planning to >Save.
Instead the Keychain message popped up. (I was lucky. I had worked only for less than a half hour, to add a new Schedule C.)
Please, TT Support Agents: Do not tell people who have worked for a long time to reboot, when there is a well known fix for the specific problem. Please, please, please.
The rest of this message is for Management: I know it will be very tough, but please teach all support people to first look for a specific fix that matches the specific problem. Please.
And, when there is a problem affecting many, please get the fix to the front line promptly. Please, please, please.
