OK, as a TT support agent, I will explain, "Yes, you are correct, in theory." However, as someone who has done tech support for a LONG TIME, having user reboot machine first is really just a precaution to make sure there are no hidden problems still lurking in the background.
THUS, (for an advanced user, always allow is a valid answer:
BUT if they're on the phone with me, I will ALWAYS have them reboot, and do it in order to avoid 'bugs'
