If you have already been talking with a supervisor over the phone, we can't provide any better specific help, you should call back. No one on this board has access to your account or can see your information.
If you agreed to refund transfer (pay your fees from your refund or get a refund advance) then the number on your tax return is not your regular bank account. The number on the tax return belongs to a temporary account in your name that is opened at SBTPG bank. They open the account, withdraw money to cover the fees and advances, then close the account and send the balance to your regular account. This can take 1-3 business days.
Because refund transfer only works if your money is sent to a bank that Turbotax can control (to withdraw the fees and repay any advance) the information sent to the IRS will be the temporary SBTPG account. Separately and behind the scenes, Turbotax sends your real account information to SBTPG so they can forward the balance to your account after processing.
However, if you did not participate in refund transfer or refund advance, your tax return should contain whatever numbers you typed in for your real bank account.
