claymk
New Member

My password works on the website, but not on desktop software.

I can login to my account on the TurboTax website, but when I try to use the desktop software to login to my keychain, the login fails. The software says it is the same username and password, and I am just pasting it in like I am on the website. I tried typing it on the software login and it still failed. Is this a bug?