Get your taxes done using TurboTax

If you tried deleting the form and it is not working, it would be helpful to have a TurboTax Token file that will allow us to see this issue.

You can send us a “diagnostic” file with your “numbers” but not your personal information.  If you would like to do this, here are the instructions for TurboTax Online: 

Go to the black panel on the left side of your program and select Tax Tools. 

1. Then select Tools below Tax Tools. 
2. A window will pop up which says Tools Center.  
3. On this screen, select Share my file with Agent. 
4. You will see a message explaining what the diagnostic copy is.  Click okay through this screen, and you will get a Token number. 
5. Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.  

Here are the instructions for TurboTax Desktop:

1. Click Online
2. Click Send Tax File to Agent
3. Click Send on the prompt "Send a Diagnostic Copy of Your Return to an Agent."
4. You will receive a token number; reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.  

Once we receive the token, we can see what is going on and provide a solution.

@kksjelinek