Windows 10 at current maintenance. Turbotax Premier 2022. Installing program updates failed with Windows Installer error after looping. Updates prior to 02/12/23 installed properly, and neither Windows nor Turbotax have changed, so the problem is a bad update. A similar problem occurred in 2020 and took forever to fix. Turbotax always blames Windows Installer because of a 1603 error, but here is what Windows said this time:
Got s yellow screen which said:
User account control
Do you want to allow this app from an unknown publisher to make changes to your device?
intuitupdater.exe
Publisher unknown
File origin: Hard drive on his computer
Reply Yes and Turbotax starts installing for a minute or so then returns 'Failed to install update. Microsoft Installer update 1603 Fatal error during installation.
Restarting the PC and downloading and executing the manual update did not fix the problem.
What is interesting is that the first try on 02/12 included a state update and program updates, and the state update updates fine - only the program updates failed. Subsequent attempts only tried to install the program updates.
The bottom line is that there is something wrong with this particular update, but Customer Service does not understand the problem and seems to have no way to report it to someone who can fix it. Until this update is fixed or replaced, I have no way to file my taxes. Went through the same problem in 2020 and once they fixed the bad update, Turbotax worked fine after that. Hope it gets fixed before Apr 15.
