Unable to eFile my NY State return

I'm getting the following message after I was done with my NY State:

 

Not Eligible for Electronic Filing
Why? Well, it looks like you have a tax situation in your New York return that makes it ineligible for e-filing.

Reason for e-file ineligibility:
 
 Returns with state and/or local withholding from sources other than Federal Form W-2, W-2G, 1099-G and 1099-R.

These rules are set by the New York State Department of Taxation and Finance.
 

The good news is you can still print your New York return and file it by mail.

 

I've seen a few posts about this, but the workaround hasn't helped including removing Box 14, etc.  I've been able eFile both Federal and State. This is the first year I've gotten this message.  Can anyone help?  I tried calling TT yesterday and they weren't able to help either. Thanks.