I can't resolve this issue without getting to see the file. We have a method for viewing the file, but all of your personal data will be suppressed. I will not be me viewing the file it will be a team that focuses on situations like yours.
If you are willing to share the file with us, this is the method.
You can send one to us by following the directions below:”
You will get a TOKEN NUMBER. Please share that with us so we can respond with our results. Please respond to @JohnB5677
TurboTax Online:
- Sign into your online account.
- Locate the Tax Tools on the left-hand side of the screen.
- A drop-down will appear. Select Tools
- On the pop-up screen, click on “Share my file with agent.”
- This will generate a message that a diagnostic file gets sanitized and transmitted to us.
- Please provide the Token number in a reply to this post.
TurboTax Desktop/Download Versions:
- Open your return.
- Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”
- This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
- Please provide the Token Number that was generated in the response.
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