Hello HelenC12. I am having the same exact problem with the State of Illinois Property Tax Credit on Turbotax online. Filing jointly well below the income limits, here is my progression through the IL state tax screens on Turbotax:
Screen 1: Credit for Property Taxes
Answered "yes" to all 4 questions
Screen 2: Property Information
My county and Personal Primary Residence PIN number are entered accurately
Screen 3: Property Taxes
Both fields are blank (also tried zeroes in both fields, with same result)
Screen 4: Your Property Tax Credit
"Your property tax credit is $0.00"
I cleared all browser history, cookies and cache, and restarted my computer. Turbotax is still telling me I have zero property tax credit. The Illinois Schedule ICR prepared by Turbotax has worked fine for me the past 7 years, but not this year. Something is wrong.
Please advise.
Thanks for your help.
