I had a lot of trouble last night trying to e-file my returns. I got all the way to the very end and it wanted to do a check for any updates Well, thats when the crap hit the fan! I couldn't get out of that error message. Everytime I tried to do something else to fix the problem, it just kept sending error messages (tried reinstalling software).
I called the customer service as well and the same thing happened to me. Got disconnected while on hold. They said they were having some issues with the CD's that we bought and especially from Costco. That's where I got mine. I even tried the CD on my other computer because they were saying it could be my malware or firmware interfering with the CD's software but I didn't think so. I think something was wrong on their end and when we tried downloading our CD's, we encountered issues with errors popping up even though we had all the correct information put in. I called them about 4 times; so frustrating for me last night.
Best of luck to you. I was able to finally e-file my taxes! Just hope its for real. LOL
