Get your taxes done using TurboTax

Has anyone figured this out???? I have spent no less than 3 hours attempting to rectify this with Turbotax "experts". They couldn't figure it out (experts, IT, and supervisors) and then said I needed to re-file per mail (and start all over again). I decided that I am going to go with another service, but now I have to issue a refund which will take 5-7 days....geez! Why is this such a hassle??