CarissaM
Intuit Alumni

Get your taxes done using TurboTax

I apologize your response was not replied to. I just reviewed the thread and do see it above. 

 

I agree that a fresh download could help resolve the issue. In order to do that, you do need to contact support. That would involve that dreaded elevator music you mentioned. I hope your wait is not too long today. If you do not get the issue resolved, please let us know. 

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