Thank you for ur prompt reply. During the phone expert call, we did several uninstalls and reinstalls from her online account. All ending the same. No ability to load the new york state. Im thinking there must be a corrupt file hanging out in my registry thats over riding any new install. Going to try an older spare laptop, as the second disc that was supplied from amazon, the code was not asked for so still may be good for an install on another machine. Ill keep posting my results
