The question was not overlooked. My response was. I spent considerable time responding and explaining why the links provided in the answer to get help were not helpful and were more runaround, unrelated FAQ and articles that are irrelevant. I will take a deep breath and call the 800 number, wait in line and probably speak with someone in a foreign country. This is frustrating. A fresh download of the software directly from Intuit would likely be the simple fix. Now that would help. Thanks for trying but I'm sorry I can't post my question has been answered. Regards, Rod
