I'm trying to file using another provider, but TurboTax won't give me a refund because I didn't use their CD or Download product. What a joke. I will never use TurboTax again after this experience.
"We are unable to process the refund for TurboTax Online product Case #### because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee."
I've tried to remove the forms. I have been on the phone with several agents and I am at my wit's end over this.
