Hi all on this USAA issue.
its the "blame game" Mint points to USAA, USAA points to Mint. Mint is free, so why should they invest in the resource to fix this? for the record, i've tried "Simplifi" by quicken. Quicken. and Monarch Money. ALL of these do not work with USAA Credit Card. USAA accounts? yes. Credit card? NOPE. these people need to invest in api connection instead of screen scraping.
( 7m 30s ) Buck: great. no problem. maybe check with your tech team and see
if there are any active issues?
( 7m 42s )Buck: other customers seeing issues?
( 8m 51s ) Herrera: Yes Sir I know there was a known issues let me check
on this matter. Please allow me 2-4 minutes I will be right back.
( 11m 47s ) Herrera: I found this concerning the connection to MINT:
Member is trying to connect USAA account to Mint, but the Mint application cannot
retrieve the Member’s account information. MINT is software used for budgeting.
Recent digital updates to USAA.com and Mobile App for Credit Card may impact
MINT app connectivity. This temporary situation is due to recent credit card page
updates and their compatibility with MINT. Mint is not using USAA's Open Banking
API (Application Programming Interface) to collect data. Their current method for data
collection is screen scraping, so the connection is unreliable. Many third-party
financial apps rely on screen scraping to obtain financial data. One of the challenges
with screen scraping has to do with its complexity, including a lack of standardization
in how data is presented, and difficulty in ensuring consistent access to data.
We cannot resolve an issue from our end with how Mint gathers USAA data. Mint will
need to update their application to include the changes made to usaa.com to resume
collecting the your data. You can contact Intuit (www.intuit.com) to request more
information as to when connectivity to their data will be restored.
( 12m 14s ) Herrera: Furthermore, if you would like I can submit feedback
concerning this matter. If so, in your words what would you like me to tell them?
( 14m 13s ) Buck: i'm technical enough to understand exactly what they are
saying.
( 14m 42s ) Buck: As i feared. its a mint issue
( 14m 49s ) Buck: thank you for your time.
