@TSumm I also requested a refund and it was quickly denied and the ticket/request closed with no opportunity to provide add'l info or request escalation etc. I opened a new ticket requesting escalation/reconsideration and it was immediately denied. I then called the support phone # (1-800-446-8848) and requested the refund and the person on the phone processed it immediately. I don't know if I got lucky or if you have a better chance in general by calling, but I recommended giving it a shot.
