You do need to pay before you can access the PDF.
If you have paid already, there may be something else going on with your return.
Please send a diagnostic copy of your tax return to TurboTax so they can investigate this problem. In the diagnostic copy, all SSN, names, addresses, and other personal info will be replaced with generic info.
To send a diagnostic copy in TTO:
- Click Tax Tools in the menu on the left.
- Click Tools.
- Click "Share my file with Agent"
- Click OK
- Write down the token number and post it in this thread.
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