Too late. While this email tries to explain the issue, TurboTax has delayed any response to the issue for the last 9 days. I already have my taxes being addressed by a professional. The "professionals" only look up this issue on the web, just like everyone else. This is not service. If Turbotax really cared about not being in this position with pissed off customers, then you should have been a lot more proactive. My transactions, the last that there will ever be with Turbotax, have now been disputed. This is such an incredible embarrassment to your company and reputation. -former loyal customer
