Get your taxes done using TurboTax

No it would have happened with any other place because I didn't check statutory employee on my W2.. I took a photo of my W2..it's a glitch that I am getting no response from anyone on how long it is going to take and I paid TurboTax to do my taxes and I want them done..how the heck do they not have this fixed..how long until they do?? I want answers.does anyone actually work at TurboTax?