I just got off the phone with the agent at TurboTax. She said that the only options are to wait a few weeks and try again or mail. She also said that we can continue to resubmit electronically as long as it continues to be rejected so there appears to be no limit to the number of times you can resubmit. Once it is accepted, however, you have to file an amendment.
I will probably try each week to see if it goes through unless I hear that the problem has been fixed. I resubmitted this morning just for the heck of it to see what happens. Again, not convenient but I certainly am not going to pay for another service since I have no assurance that this will work using any other service and no way of knowing with any degree of assurance that this is a TT problem vs an IRS problem.
My money is on IRS because I am not sure why IRS would even propose a solution in any time frame if it was not their problem. After all, why would they say they would have a solution for a TT problem? Having worked in IT for many years, I don't offer a fix for something unless I know for a fact that it is our problem. Otherwise, I direct the person to work with the software provider. So I guess that, as they say, is that.
