Hi @aloiler ,
As you may already be able to tell from the thread here - this problem is fatal when it happens and there is n recovery. Intuit know about this issue as I pushed very hard on this when it happened to me last year and I got many responses that indicated they were aware of the problem. However, Intuit has essentially fired all human staff and is only adding pay features and required legal updates to the software at this point.
Important: It is essentially impossible to get a refund, there is literally no way to talk to a human being. The support site submission is broken and they are aware of that as I spent MONTHS pinging them on Twitter DMs, here, and through every other phone number or email address I could get my hands on. I legitimately tried for months to file a proper request for refund but ultimately had to do a chargeback. I hope you used a credit card for this purchase.
The only solution is to leave Turbotax forever. I went to HR Block software myself based on recommendations I got from this thread and another similar one I started.
