Why does TurboTax make it so difficult to report an apparent bug?
I reported as quoted below and didn't receive any response from TT. I don't want to discuss my case in public. I am a customer who demands a minimum of service/respect.
The technical problem:
On 01/26/2023, 10:41 PM ET, I informed TT as follows:
Checking the TT business summary, there seems to be a bug in TT. Last year's income of $2030 and Expenses of $9070 led correctly to a Net Profit of - $7040 (minus/loss 7,040). This year, an income of $1738 and expenses of $7850 leads to a Net Profit of $0.00 in the TT software, while it should result in -$6112 (minus/loss 6,112). Simple math. Hence, there must be a bug in TT.
This experience corresponds with reports from friends.
