I haven't tried it, but the IRS is now offering free online e-file: https://www.irs.gov/newsroom/irs-free-file-is-now-available-for-the-2023-filing-season
If it works for Federal filing, then there is still the issue of needing to eFile state taxes. So it's not a complete solution. But it does avoid the double-billing issue.
I am in agreement with @alexclaytor that if Intuit does not allow a refund for this issue, that we should all pursue resolution: via the BBB, via social media, via whatever means to call attention.
