I've bad news for you re: refund. Intuit's policy is no refund on the online version once you've paid - whether or not their software is faulty and won't allow for e-filing. I know because I submitted a request and was given the following boilerplate response:
"We are unable to process the refund for TurboTax Online product Case #XDXXXXXX because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee."
So basically you have to pay to e-file, but if their software is faulty and won't allow e-filing, too bad, you've already decided to file so its on you. I'm left with waiting for them to fix this as I'm not inclined to pay again for another software/service. But rest assured, this is my last year with Intuit. Extremely dissatisfied with their inability to fix this issue and their poor refund policy.
