Get your taxes done using TurboTax

I've got the same issue - return rejected on Sunday and then to add insult to injury I get a follow up email from TurboTax a little bit ago stating:

"CRITICAL REMINDER: Your tax return needs to be corrected and re-filed.  Don't forget about your rejected return!  We want to help you get your taxes filed on time.  We’re here to help you update and re‑file your return."

Really?  I understand that the underlying issue is with the IRS, but the bigger problem here is that TurboTax isn't prepared to actually help its users.  TT is supposed to be the expert and its customer service team should have been prepared and on top of this.  The fact that we all have had to rely on each other to get the answers is unforgiveable.  What are we paying them for?