Kat
Alumni
Alumni

Get your taxes done using TurboTax

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Please contact TurboTax Customer Support during business hours for assistance.  Use the information below to contact Support.  A Support agent will be happy to assist you.  NOTE:  When entering your subject matter, don't use the word "refund".  Instead, use the words "billing issue".

https://ttlc.intuit.com/replies/3300041

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***