My workaround keeps getting lost and Alan isnt always available to repost it...Intuit Tech support has no idea what they are talking about and they dont understand their own bug...still not fixed after 10yrs!
(repost)
BUG: When Windows TOUCHPAD device is not used, the activation of the text input box is *not* successful, despite the cursor-like control being shown on selection. Messing with your resolution MAY fix this but doesnt always. It has to do with the API used to select the UI element...this is why software engineers REUSE code rather than write their own.
DO NOT USE Touchscreen...DO NOT USE digital pen to select control.
MY FIX: Enable Windows Touchpad control (I always keep mine disabled and dont use it)
a) ***Using touchpad*** (not touch screen), select the Activation Code Text Input Control
b) Type your License Key (now works)
c) you can also now CTRL-V your license Key from your Amazon Copy/Paste (now works)
THIS BUG ALSO Exists if you enter the FORMS for your taxes. Same fix.
If someone wastes a few hours talking to Intuit TECH SUPPORT, let them know about the real fix. Reinstalls, and resetting your resolution to 800x600 just highlight their absolute LACK of understanding.
