This is the step I am on in my return. I select the only option, the first step I confirmed is complete by going back to it. I am opting for the Refund Advance, then when I complete all the questions, I'm told I have pre-qualified and given some basic info on how the Refund Advance works. However, the next page that populates is this same page as depicted above. The only way I can progress to sign and file, is if I don't select Refund Advance. I contacted TurboTax experts to see if they could help. I was advised by the representative, "Unfortunately, it seems like credit karma refund advance page is down right now. I would wait until later today and try it again." I already had scheduled an appointment for a phone call later in the day, so when TurboTax called I let them know I'd gotten my resolution. However they said they hadn't heard of anyone else having this issue, and advised me to call back if it doesn't resolve by tomorrow. I've been looking online and also don't see anyone else having this issue, as well as it doesn't look like it's going to resolve today as it is still the same. I have cleared my cookies and cache, attempted to file on the app, even tried a different device and still got the same issue. If I switch it to direct deposit instead of the Advance option, the option to sign and file becomes available and Your Refund Info becomes checked off. However, I'm eligible for the refund advance and would like to use it.
