I attempted to file my Federal and State returns with Turbotax Deluxe Desktop Windows on Jan. 23. My payment for the state return wouldn't go through, so I ended up only filing Federal. My Federal return was accepted. (Federal return was for a refund, which was for direct deposit. Minnesota state return was for owing payment, for which I requested to pay electronically via ACH.)
Since then, I've tried repeatedly and have still not been able to file the state return because the payment window won't appear.
Specifically, here's what occurs:
1. Starting at the "You're almost ready to file" step, which shows the cost of the state return (with a club store credit subtracted), I click Continue.
2. A box "We'll save your return..." in which I click OK.
3. Next a blank window, which should be the payment window, appears so I can't take any action.
4. Exiting that window takes me to a page "Your payment didn't go through". If I click Continue in this window it takes me back to Step 2 above.
5. Perhaps 1 out of 20+ times, that normally blank window comes up with some text to complete the payment step by clicking Continue. However neither the Continue button or two other help links on that page are live. (i.e. hovering does not show that it is actionable, and trying to click does not work)
Every time I load Turbotax I check for updates, so it's not that I have a non-updated application. My Windows udpates are fully up-to-date as well.
So, I can't reach the point of state filing because I can't make a payment to Turbotax.
I spent three hours on two support calls and got nowhere. I suppose this means I'll have to file the state return on paper.
