I just want to speak to somebody to give me an answer about my refund. About the CAP

I would just like to know why my refund this year came solo because when I put my taxes in it says 17,166.00 and I only receive 415 and I haven't received my state yet so I would like to know what's going on with my refund and my state and this is the first time that I receive less than ever and I want answers please and thank you