I'm sorry you're experiencing multiple frustrations with TurboTax right now. There are a few reasons the price might have ended up differently - did you end up in a different version of TurboTax than the one you started in? Perhaps there was something that prompted you to upgrade, or a situation with your taxes that required an upgrade.
In terms of deleting your account - Unfortunately, once a TurboTax account has been created, it cannot be deleted. If you'd like to clear all current information from the account, you can use the "Clear and Start Over" feature.
Once you've paid or registered, we're required to store copies of your return. These are the same requirements imposed on accountants, CPAs, and other professional tax preparers.
Whether you're going to use your TurboTax account in the future or not, we're still dedicated to protecting every customer's personal and financial information. Find out more.
