Good news! They are digging into your issue. In the interim you might find useful the following:
Please see: Claiming the Foreign Tax Credit with Form 1116 states "You should convert all amounts you report on Form 1116 to U.S. dollars, except where otherwise specified. The conversion rate you use should be the rate in effect on the day you paid the foreign taxes or the date they were withheld. If you choose the accrual method, you generally use the average exchange rate in effect during that tax year."
Also, see:
