@amatt231That's pretty distressing to hear. It means their support team doesn't even know about the issue as a group let alone how to handle the incident when it's called in terms of the response to the customer. Terrible help desk management/training/awareness.
Once a certain number of incidents come in for this same reject code, it should trigger a root cause analysis ticket in their help desk software that gets escalated for evaluation. At this point, it should become a known outage for their entire support staff.
@LindaS5247 @MichaelG81 @JosephS1 @MonikaK1 @TomK2023 - Can anyone of you provide an official response on this reject code and status update for us, please?
