Didn't think to get the employee ID but his name was Shane and/or Anthony. When customer service connected me to him, they introduced him as Anthony. He then introduced himself as Shane. When I questioned him on it he said his display name was Anthony but he goes by Shane (or maybe one of them was his middle name?) or something along those lines. He was very helpful and seemed genuine so hopefully the information he was giving me was the truth. He was looking at my screen and had his video camera on so I do remember his face 🙂
