I didn't post what support said because it either wasn't helpful or I can't confirm it works.
Rep #1 - said download the desktop version to manually change the form and resubmit, but hung up on me before we could go down that path. I looked at the form, I need a tax experts help.
Rep #2 - said download the 8960 form from the IRS website, fill it out and upload it to turbotax then refile. Again I would need a tax expert, she said she would transfer me and hung up.
Rep #3 - had no idea and couldn't get help so just offered the refund link (which I will probably use after getting this resolved)
Rep#4 - said I didn't need the form and to delete it. I do need the form though.
Rep #5 - wouldn't even start a conversation with me until I gave her my social, which I felt weird about and I had already given her my phone number, email and name. No one asked for my social before her. I told her this and asked her if she was sure she needed it, she said yes. I just hung up.
Rep #6 - heard everything I had to say about everyone else. Went straight to supervisor. Supervisor spent mins "researching" to come back and tell me to clear my cache. Eventually transferred to a tax expert (on with them now)
