Hello to all. My name is Kendra and I have been helping 100s of customers with a workaround for this issue. When you have this issue with a blank activation screen please try these step
BLANK ACTIVATION SCREEN
This is a resolution and scaling issue.
-copy code (if you have to, type it out on something on your computer: notepad, word, sticky note, ect. Highlight and Copy/Ctrl+C)
-open TurboTax download and continue until you get to the blank screen, leave the software open.
-open computer display (start>setting >system> resolution for Windows or right click on the desktop and chose display setting from the pop-up box
- change the resolution to 800 X 600 ( or something close, remember the original)
-select keep changes (everything is going to be huge)
-go back to TurboTax software.
-(Even though they won't see it happening) click the box where the License Code goes and use the keyboard to Paste (Ctrl+V *you will not be able to right click and select paste) and then hit Enter on the keyboard
-you may not see anything in the box on the screen, don't worry this is normal
-Go back to display setting for the computer and change the resolution back to original resolution
-go back to the TurboTax software -you should now see the license code
-select activate/enter (you may need to close and reopen, but you should be taken to the register screen or the TurboTax home screen
