Hi again, Thanks for your responses. I have now attempted to contact the customer assistance phone number at least 5 times. Every time, I share my screen with the person assisting me, and they seem stumped by issue I've explained in this thread. Then the call disconnects before we make any progress and I end up back on hold waiting for someone else to pick up. I also tried to clear and start over and I cannot since I already paid my fee. I am completely out of ideas and I need someone with an advanced understanding of this system to contact me asap to resolve this issue. If this does not happen I will seek out another method to file as my refund is not large enough to justify the time I am wasting here. Thanks
