I have done this, multiple times sadly. No matter the device, browser or internet connectivity. I’ll provide the steps/windows I see to hopefully make it make more sense.
opens TT (turbo tax) app > click on see all my returns. > button that says “ continue my state taxes” once clicked/tapped on a message appears “ we’ll need to leave the turbo tax app to add a state to your tax return and file again. Let’s do this now” I press ok to continue > then I have to repeat the process over again but on the website > once I get to a screen that states start state taxes, I click the button, it then shows a screen where it displays my state and tax info and of course I can add another if I so choose, ( side note I did click on the state and ensured all info was up to date and in line with what I filled ) click done with state > loads up another screen that states it’s checking my return, it then loads to another screen showing my return amount but once I click continue on the return amount screen the screen loads and it’s blank. Absolutely nothing loads at this point. If I refresh it loads to the very first step of this whole story I’ve typed on the website…..
